This is my feedback for customers who returned their questionnaires from Apr – Jun 2012. The feedback questionnaire goes direct from the customer to the BWC team at Cambridgeshire Trading Standards. I have no part in it at all and cannot select the comments or only the good reports.
Please rate the quality of the goods/services received
Very Happy | Happy | Undecided | Not Very Happy | Very Unhappy | |
32 | 2 | 0 | 0 | 0 | |
Total | 34 | ||||
Overall score | 98% |
Please rate the quality of customer service
Very Happy | Happy | Undecided | Not Very Happy | Very Unhappy | |
32 | 2 | 0 | 0 | 0 | |
Total | 34 | ||||
Overall score | 98% |
Please rate the value for money
Very Happy | Happy | Undecided | Not Very Happy | Very Unhappy | |
32 | 2 | 0 | 0 | 0 | |
Total | 34 | ||||
Overall score | 98% |
Did you use the Trader because they were a BWC member?
Yes | No | |
16 | 18 | |
Total | 34 | |
Overall score | 98% |
Comments
- This was a difficult job – Sweepover did an excellent job on a blocked chimney. I will certainly use/recommend this firm again.
- Very nice man, excellent job. Left the house clean and tidy.
- Quick, efficient and very courteous service. Can’t fault anything.
- This gentleman was recommended by Ivett & Reed. I was very happy with the service.
- Job well done.
- Ralph was extremely pleasant and very professional. Thank you.
- A pleasant, efficient and capable man – very pleased to have found him.
- Friendly and efficient.
- Very friendly service and gave good advice about best practice with use of wood burning stoves.
- Pleasant & informative service.
- Ralph was very professional throughout and extremely informative and helpful.
- Excellent service. Very helpful.
- Very efficient and provided good information about the Chimney and Stove.
- Excellent service, very helpful advice.
- Excellent Service. Very Polite.
- Excellent, friendly service with very helpful advice.
- Very professional and friendly service.
- Very good, fantastic service.
- He was professional & knowledgeable. Will definitely call on his services again!
- Very helpful, informative, professional and courteous. Provided a clean friendly and effective service. Will use again.
- Good job done. Efficient and friendly service.
- Did not know about BWC until we saw Sweepover’s website. Great idea will use site now to obtain reliable local traders.
- Very good clean job.