This is my feedback for customers who returned their questionnaires from Jul – Sep 2013. The feedback questionnaire goes direct from the customer to the BWC team at Cambridgeshire Trading Standards. I have no part in it at all and cannot select the comments or only the good reports.
Please rate the quality of the goods/services received
| Very Happy | Happy | Undecided | Not Very Happy | Very Unhappy | |
| 54 | 1 | 0 | 0 | 0 | |
| Total | 55 | ||||
| Overall score | 99% |
Please rate the quality of customer service
| Very Happy | Happy | Undecided | Not Very Happy | Very Unhappy | |
| 55 | 0 | 0 | 0 | 0 | |
| Total | |||||
| Overall score | 100% |
Please rate the value for money
| Very Happy | Happy | Undecided | Not Very Happy | Very Unhappy | |
| 54 | 1 | 0 | 0 | 0 | |
| Total | 55 | ||||
| Overall score | 99% |
Did you use the Trader because they were a BWC member?
| Yes | No | |
| 13 | 38 | |
| Total | 51 | |
| Overall score | 25% |
Would you recommend this business to a friend?
| Yes | No | |
| 55 | 0 | |
| Total | 55 | |
| Overall score | 100% |
Comments:
Excellent service
Very polite, good job and cleared up very well. Good explanation of work done and recommendations
Very pleased with service
An altogether excellent service
Clean professional job. No mess. Gave so much valuable information and great customer service. Would recommend and use again.
Excellent service from start to finish. Would not hesitate to recommend and already have!
It’s rare to find a good service delivered with such courtesy and consideration.
The serviceman was polite, efficient and cost effective. I would use him again.
Very good and friendly service. Highly recommended.
Excellent, timely, clean and very professional.
Helpful, courteous and efficient.
Sweepover, thank you for your professional, friendly service and expert advice!
Would definitely recommend, polite, clean and professional.
Excellent job again.
Excellent, careful, reliable, polite.
High quality provision of service, plus greatly valued information and advice provided by a man who exemplified good practice.
Excellent! First class, friendly and very helpful.
Punctual, efficient, no mess at all. Polite. Great Job!
Very useful advice on how to lay a fire, which has proved invaluable over the past year. Meticulous service!
Trader was prompt and had great advice. Brilliant service.
I was alerted to problems with the stack, requiring repairs. The sweep was clean, efficient, informative and courteous.
Third time I’ve used this trader and as on previous occasions. Excellent service was given.
Very professional, very cordial, excellent all round service. Will use again.
A very professional outfit. Very good.
A very satisfying service, quick and clean, will book again next year.
Very pleasant man. An efficient job done with care and consideration. Would recommend.
Great would have back. Recommend.
Very reliable and good service, overall a great experience, we will be calling them again next year!
Very quick, clean and efficient. Thank you for a good job done.
Excellent and friendly service.
Very reliable, no mess, everywhere left very clean. Gave good advice. Would totally recommend.
Excellent. Professional service.
Wonderful service. Couldn’t be bettered.
V efficient, thorough. Gave me confidence the chimney was safe and ready for the winter. V good at explaining what he had done. Excellent.
This is the 2nd time we have used ‘Sweepover’ and certainly won’t be the last! He is very professional, superbly clean and polite and punctual!! No hesitation in recommending him. (Thanks Ralph!).
Arrived early and was very efficient, professional, courteous, highly recommended! Also – was able to fit me in with a few days of my call – fabulous!
Excellent helpful service. Clean and thorough.
He was courteous, clean and professional, very happy!
Friendly, prompt & professional service. Highly recommended. He explained whole process and kept the house clean
Just generally efficient, pleasant and helpful.
