About

I left the forces in 2008 to become a UK sales and logistic manager for an import export firm dealing mainly in fresh vegetables.  We traded with the Mediterranean rim counties and fell victim to the various revolutions in North … Continue reading


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July – Sept 2012

This is my feedback for customers who returned their questionnaires from Jul – Sep 2012. The feedback questionnaire goes direct from the customer to the BWC team at Cambridgeshire Trading Standards. I have no part in it at all and cannot select the comments or only the good reports.

Please rate the quality of the goods/services received

Very Happy Happy Undecided Not Very Happy Very Unhappy
64 1 0 0 0
Total 65
Overall score 99%

 

Please rate the quality of customer service

Very Happy Happy Undecided Not Very Happy Very Unhappy
64 1 0 0 0
Total 65
Overall score 99%

 

Please rate the value for money

Very Happy Happy Undecided Not Very Happy Very Unhappy
59 6 0 0 0
Total 65
Overall score 97%

 

Did you use the Trader because they were a BWC member?

Yes No
29 34

 

Comments

  • Efficient, friendly and professional. Offered very clear explanation of issues.
  • Trader was very friendly, professional and prompt.
  • Extremely helpful service. Advised considerately on a problem we have with occasional drifting of smoke into room when lighting fire.
  • Very prompt. Very professional. Very pleasant. Great job done.
  • 1st Class service plus helpful advice.
  • Used because member of Guild of Master Sweeps – did a first class job 21/3/12.
  • 1st class service with a smile, professional and efficient. Would recommend to anyone who needs their chimney swept.
  • Very informative and helpful. Will be using again.
  • Always reliable, punctual, polite and friendly. I would definitely recommend Sweepover to friends with chimneys!
  • Very straight forward and easy chap to do business with. A pleasure in fact.
  • Ralph is very reliable & friendly. Great value for money. Always leaves the house clean & tidy.
  • Excellent service. Lots of advice and info. Very professional.
  • An excellent and professional service.
  • Excellent service, could not be improved. Would highly recommend.
  • Efficient & very tidy job. Also a charming man. Totally recommend. Great Sweep!
  • Excellent and very professional.
  • Good service and value. Happy to have this contractor in my home.
  • Very impressed with the service. Gave me info I did not know.
  • Ralph provided an excellent service in everyway. Plus he took time to answer questions and provide very useful advice.
  • An excellent service, prompt and efficient and thorough.
  • Will book again.
  • Excellent professional service and very clean.
  • Polite and helpful. Good at email.
  • Punctual, reliable, polite and competent.
  • Very efficient and polite and will be very happy to use Sweepover again.
  • I thought the service was very professional and courteous. Left the working area very clean and tidy
  • Excellent customer service, polite, helpful and took pride of the job
  • As a retired manager for Charringtons Solid Fuel and holder of the SFAS National Diploma in solid fuel heating, I have to say that I was most impressed by the quality of service I received. His cleanliness and equipment was of the highest standard.
  • Really, pleased with the service! Arrived on time, explained everything, left absolutely no mess and a very charming man!
  • Very pleased – thank you.
  • A good service – thank you. Do you do cheaper rates earlier in the season?
  • Sincere, honest and very knowledgeable. Helpful in every way. Very pleased with the service.
  • Ralph was very polite, professional and explained all the feedback clearly. I would highly recommend him.
  • Excellent, friendly, polite and conscientious. Have already recommended to friends.
  • Excellent service and advice. Explains everything and leaves your home clean and tidy. Well done.
  • Excellent service, very helpful and informative, polite and punctual.
  • An incredibly courteous service. Always a pleasure to have Sweepover in my house.
  • Love the service, very friendly and polite. I will be happy to use again every year.
  • Excellent and very professional service. Also think the BWC scheme is a brilliant idea. Thanks.
  • Will book again next year – very happy.
  • Was recommended to us by our wood store supplier and he has given us a good, efficient and professional service.