This is my feedback for customers who returned their questionnaires from Jul – Sep 2012. The feedback questionnaire goes direct from the customer to the BWC team at Cambridgeshire Trading Standards. I have no part in it at all and cannot select the comments or only the good reports.
Please rate the quality of the goods/services received
Very Happy | Happy | Undecided | Not Very Happy | Very Unhappy | |
64 | 1 | 0 | 0 | 0 | |
Total | 65 | ||||
Overall score | 99% |
Please rate the quality of customer service
Very Happy | Happy | Undecided | Not Very Happy | Very Unhappy | |
64 | 1 | 0 | 0 | 0 | |
Total | 65 | ||||
Overall score | 99% |
Please rate the value for money
Very Happy | Happy | Undecided | Not Very Happy | Very Unhappy | |
59 | 6 | 0 | 0 | 0 | |
Total | 65 | ||||
Overall score | 97% |
Did you use the Trader because they were a BWC member?
Yes | No |
29 | 34 |
Comments
- Efficient, friendly and professional. Offered very clear explanation of issues.
- Trader was very friendly, professional and prompt.
- Extremely helpful service. Advised considerately on a problem we have with occasional drifting of smoke into room when lighting fire.
- Very prompt. Very professional. Very pleasant. Great job done.
- 1st Class service plus helpful advice.
- Used because member of Guild of Master Sweeps – did a first class job 21/3/12.
- 1st class service with a smile, professional and efficient. Would recommend to anyone who needs their chimney swept.
- Very informative and helpful. Will be using again.
- Always reliable, punctual, polite and friendly. I would definitely recommend Sweepover to friends with chimneys!
- Very straight forward and easy chap to do business with. A pleasure in fact.
- Ralph is very reliable & friendly. Great value for money. Always leaves the house clean & tidy.
- Excellent service. Lots of advice and info. Very professional.
- An excellent and professional service.
- Excellent service, could not be improved. Would highly recommend.
- Efficient & very tidy job. Also a charming man. Totally recommend. Great Sweep!
- Excellent and very professional.
- Good service and value. Happy to have this contractor in my home.
- Very impressed with the service. Gave me info I did not know.
- Ralph provided an excellent service in everyway. Plus he took time to answer questions and provide very useful advice.
- An excellent service, prompt and efficient and thorough.
- Will book again.
- Excellent professional service and very clean.
- Polite and helpful. Good at email.
- Punctual, reliable, polite and competent.
- Very efficient and polite and will be very happy to use Sweepover again.
- I thought the service was very professional and courteous. Left the working area very clean and tidy
- Excellent customer service, polite, helpful and took pride of the job
- As a retired manager for Charringtons Solid Fuel and holder of the SFAS National Diploma in solid fuel heating, I have to say that I was most impressed by the quality of service I received. His cleanliness and equipment was of the highest standard.
- Really, pleased with the service! Arrived on time, explained everything, left absolutely no mess and a very charming man!
- Very pleased – thank you.
- A good service – thank you. Do you do cheaper rates earlier in the season?
- Sincere, honest and very knowledgeable. Helpful in every way. Very pleased with the service.
- Ralph was very polite, professional and explained all the feedback clearly. I would highly recommend him.
- Excellent, friendly, polite and conscientious. Have already recommended to friends.
- Excellent service and advice. Explains everything and leaves your home clean and tidy. Well done.
- Excellent service, very helpful and informative, polite and punctual.
- An incredibly courteous service. Always a pleasure to have Sweepover in my house.
- Love the service, very friendly and polite. I will be happy to use again every year.
- Excellent and very professional service. Also think the BWC scheme is a brilliant idea. Thanks.
- Will book again next year – very happy.
- Was recommended to us by our wood store supplier and he has given us a good, efficient and professional service.