Oct – Dec 2012

This is my feedback for customers who returned their questionnaires from Oct – Dec 2012. The feedback questionnaire goes direct from the customer to the BWC team at Cambridgeshire Trading Standards. I have no part in it at all and cannot select the comments or only the good reports.

Please rate the quality of the goods/services received

Please rate the quality of customer service

Please rate the value for money

Did you use the Trader because they were a BWC member?

Comments

• Highly professional – great advice on helping to resolve problems with word burning stove. Would recommend him happily to everyone who asked who carried out work.
• Best chimney sweep in 22 years – will certainly use again!
• The trader went above and beyond what was expected – what a pleasure!
• Excellent service and information received. Very helpful and informative, professional service.
• Very pleased with the service provided. A true professional tradesman.
• This is the first I have heard of this. It’s a great idea and I will certainly look for it in the future.
• I have used Ralph Paddon-White three times in the last 2 years. He is very reliable, professional and courteous.
• Very polite service, got the work done quickly and efficiently. A job well done.
• Saw him driving his van. Rang to arrange and discussed his qualifications and service with me. Very happy with overall service.
• Ralph (Sweepover Chimney Sweeps) was tidy, professional and explained what he was doing at every stage.
• Very professional & informative gentleman. Good Job.
• Excellent job and very knowledgeable service.
• Used Sweepover as recommended by a relative. Very polite, gave advice, very knowledgeable would use again and highly recommended.
• A very efficient service – and very courteous. Excellent.
• Very happy with the chimney sweep. Very polite and did a good job, will use again.
• Very effective, professional and tidy. Used because he was local 10/10.
• Very polite, friendly and efficient. Excellent customer service and fantastic value for money – very pleased.
• Very professional service. Prompt, quick and he had the kind of personal manner that encourages me to want to refer him to friends.
• Very polite and explained well what he did. Arrived on time. Excellent.
• Lovely man, fast, efficient service – good explanations about chimney. Thank you. Def recommend.
• A pleasant and helpful man. Very clean too.
• Extremely efficient and polite. Left everything as it should be, very clean worker. Excellent service thank you.
• Punctual, courteous, enormously helpful and it turns out cheaper than the sweep my neighbours use! Highly satisfied.
• Excellent service, can’t recommend highly enough.
• I felt complete confidence in the service & advice I received.
• Great service and good value for money.
• Excellent service. Very professional and polite.
• Took time to give advice on safety and maintenance. Left house clean.
• Most polite, no mess and left very clean, top class.
• Very efficient, reliable and thorough and pleasant tradesman. Will definitely use again.
• Excellent job, very polite and professional.
• Very professional and efficient. Gave me very helpful advice.
• Excellent service, very impressed.
• We were pleased to find this company were local and were pleased with a good job at a fair price. Thank you.
• Very professional and polite. Thoroughly explained the comments on certificate at end.
• Very courteous, professional, fast service.
• Very tidy and careful work, punctual, very polite, will book again next year.
• Very good service indeed thank you.
• Excellent service and great value. Informative, honest advice.
• Very professional, yet friendly. Clear explanation at end of visit.
• BWC gave us confidence to use somebody we didn’t know. Good scheme.
• Such good customer service is a rare thing nowadays.
• Very professional. I had confidence in all his advice.
• Very professional. Happy with service.
• Very satisfied all round.
• A first rate service courteously delivered.
• A most professional service. Highly recommended.
• A very professional service.
• Very efficient clean work.
• Very polite, friendly, explained everything very clearly.
• Excellent service – polite, informative and good knowledge about maintaining fireplaces.
• As we are new to using a log burner, Ralph was helpful in giving informative advice in a wide range of information.
• Difficult to rate value for money because this is an expensive service, but the guy seemed very efficient and helpful and was pleasant and I would have him again.
• Excellent service and great, friendly guy. Shall call again.
• A very efficient, professional and courteous service.
• Very friendly, clean and efficient.
• Very friendly and professional
• Very professional – excellent job.
• Super efficient service!
• Very professional, clean and polite. A joy to work with.
• Excellent service and sound advice.
• A good professional service. Recommended!
• Extremely efficient & helpful.
• The Man that attended was most professional, he was very polite, he wore PPE which was good to see. He cleaned up and wouldn’t know he had been. Excellent.
• Took time to give advice on safety and maintenance. Left house clean.
• Very courteous, efficient, on time, reliable. Used Previously.