This is my feedback for customers who returned their questionnaires from Dec 12 – Mar 2013. The feedback questionnaire goes direct from the customer to the BWC team at Cambridgeshire Trading Standards. I have no part in it at all and cannot select the comments or only the good reports.
Please rate the quality of the goods/services received
| Very Happy | Happy | Undecided | Not Very Happy | Very Unhappy | |
| 28 | 0 | 0 | 0 | 0 | |
| Total | 28 | ||||
| Overall score | 100% |
Please rate the quality of customer service
| Very Happy | Happy | Undecided | Not Very Happy | Very Unhappy | |
| 28 | 0 | 0 | 0 | 0 | |
| Total | 28 | ||||
| Overall score | 100% |
Please rate the value for money
| Very Happy | Happy | Undecided | Not Very Happy | Very Unhappy | |
| 26 | 2 | 0 | 0 | 0 | |
| Total | 28 | ||||
| Overall score | 98% |
Did you use the Trader because they were a BWC member?
| Yes | No | |
| 16 | 11 | |
| Overall score | 59% |
Comments
- Excellent Service – 10/10.
- Excellent service and advice.
- Couldn’t have asked for a more informative, polite or helpful chimney sweep. Great advice given and would recommend to anyone. Very pleased with service provided.
- Very efficient & comprehensive service.
- The gentleman was very professional and polite and did a fantastic job at cleaning both our chimneys. He cleaned up after himself and even took the time to explain the best fuel to use in both rooms. Would highly recommend.
- Very thorough & professional job. Very friendly and personable chap. Couldn’t fault it.
- Very punctual, friendly. Explained everything in detail. Explained paperwork in detail. Took care with carpets (it was a wt day). Overall very professional.
- Very professional service given.
- Excellent service, extremely clean and tidy. You would never know he had been. Very respectful of our property. Would recommend him to everyone. Extremely trustworthy.
- Excellent service – highly recommended.
- Excellent service – very happy. Gave good advice as well as cleaning the chimney.
- Very satisfactory.
- Did a very good job – tidy, polite and thorough.
- Excellent service, prompt, courteous and informative. Will use again.
- Excellent service and a very helpful approach.
- Very helpful, courteous and efficient.
- Very professional, friendly and efficient.
- A problem was dealt with very efficiently and helpful advice given.
- This was the first time that we had our chimney swept as we have just moved into the property. Ralf was brilliant, he explained all about chimneys, fires and what he was going to do. No mess, great service and a genuinely nice guy. Would highly recommend him.
- Very knowledgeable, polite and helpful. The work has been done professionally, no mess.
- 100% customer service. Extremely knowledgeable and helpful. Good value for money.
