This is my feedback for customers who returned their questionnaires from Oct – Dec 2013. The feedback questionnaire goes direct from the customer to the BWC team at Cambridgeshire Trading Standards. I have no part in it at all and cannot select the comments or only the good reports.
Please rate the quality of the goods/services received
Very Happy | Happy | Undecided | Not Very Happy | Very Unhappy | |
72 | 1 | 0 | 0 | 0 | |
Total | 73 | ||||
Overall score | 100% |
Please rate the quality of customer service
Very Happy | Happy | Undecided | Not Very Happy | Very Unhappy | |
72 | 1 | 0 | 0 | 0 | |
Total | 73 | ||||
Overall score | 100% |
Please rate the value for money
Very Happy | Happy | Undecided | Not Very Happy | Very Unhappy | |
62 | 9 | 1 | 0 | 0 | |
Total | 72 | ||||
Overall score | 95% |
Would you recommend this business to a friend?
Yes | No | |
72 | 0 | |
Total | 72 | |
Overall score | 100% |
Comments:
Excellent service. Thank you. |
Great Guy, very helpful, polite, clean and tidy. |
Very professional service. |
Our sweep was very prompt and efficient. He left no mess behind at all and was very courteous. We will be using him again next year! |
I asked for a cancellation and was phoned back within the hour. Plus the job was very well done! |
Very efficient and excellent service. Highly recommended. |
A very charming gentleman to deal with. Definitely use again. |
Very knowledgeable, professional. Highly recommend. |
Very knowledgeable – very good advice. Clean efficient. |
Very polite and knowledgeable chimney sweep who was happy to answer my numerous questions on about our chimneys. |
Excellent service, really helpful. |
The best chimney sweep we’ve had. Very thorough and very clean. Gave us lots of info about any potential problems. |
A superb service from a real pro who was, clever, safe, offered advice and really knew his trade. To recommend to all, totally brilliant. |
Excellent, efficient and good value for money – well done! In this day and age. |
Excellent and helpful service. |
Reliable/professional/good value/good knowledge of product etc. |
Very, very polite. Very clean and tidy. Thank you. |
He was very knowledgeable and polite. |
Very efficient, prompt and clear service. I am thrilled. |
Very polite and informative. |
Very efficient, left my fireplace clean and tidy. (Cleaner and tidier that it was prior to his visit). |
Very good with no mess. |
Very professional and on time. |
We received excellent advice and were very impressed with the service we received. |
Excellent, polite, pleasant, informative and thorough. |
Professional, good value for money, lots of advice for home store novices. |
Not only a chimney swept but so much more on fires too – thank you! |
The gentleman was very pleasant and very professional. |
Excellent service, very helpful, very clean and reasonably priced. |
First time using a chimney sweep. Recommended by many others in the village. Excellent job. |
An excellent job. Answered all our questions courteously. I would highly recommend him. |
We were very pleased with the courteous, professional and efficient service we received and would not hesitate to recommend to others. |
Very proficient. Very pleased with the work carried out. |
Efficient, knowledgeable and courteous. |
Brilliant Service. |
First class service – highly recommended. |
Great service, very knowledgeable and helpful. Thank you. |
Recommended by Ivett & Reed, Newmarket Rd, Cambridge. Very professional and informative. |
Super service, very impressive, thank you. |
Excellent service. Very professional and friendly. Gave good information. Will use again. |
A very satisfactory transaction. A courteous man, a clean sweep and good value for money. |
Nice Guy, Very professional. |
Very helpful advice. |
Rapid, very attentive, clean & reliable work. |