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Customer Feedback For Dec 2012 - March 2013 | Chimney Sweep Cambridge

About Sweepover chimney sweep

Having left the forces in 2008 to become a UK sales and logistic manager for an import export firm.  We dealt mainly in fresh vegetables.  Our market was the Mediterranean rim.  As a result we fell victim to the various … Continue reading →


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Dec 2012 – Mar 2013

This is my feedback for customers who returned their questionnaires from Dec 12 – Mar 2013. The feedback questionnaire goes direct from the customer to the BWC team at Cambridgeshire Trading Standards. I have no part in it at all and cannot select the comments or only the good reports.

Please rate the quality of the goods/services received

Very Happy Happy Undecided Not Very Happy Very Unhappy
35 0 0 0 0
Total 37
Overall score 98%

 

Please rate the quality of customer service

Very Happy Happy Undecided Not Very Happy Very Unhappy
35 2 0 0 0
Total 37
Overall score 98%

 

Please rate the value for money

Very Happy Happy Undecided Not Very Happy Very Unhappy
27 10 0 0 0
Total 37
Overall score 91%

 

Did you use the Trader because they were a BWC member?

Yes No
14 22

 

Comments

  • Courteous and professional. Proves all jobs can aspire to high standards.
  • Great communication, friendly and professional.
  • Efficient, friendly and professional service. I will highly recommend to anyone. A very pleasant surprise in today’s world.
  • An excellent professional service and a knowledgeable friendly sweep will certainly use again and recommend!
  • Very helpful, answered all questions. Gave some advice.
  • We have used Sweepover twice now in different properties. He is very courteous, businesslike and does a thorough job, leaving everything clean and tidy.
  • Excellent service, comprehensive and thorough advice. Very nice person.
  • Helpful and courteous service. No mess!
  • Sweepover was recommended to us by our wood supplier.
  • Such a nice man and he was very professional!
  • Friendly, professional, very informative and practical.
  • A first rate service – courteous, efficient and cleaned up beautifully, plus lots of useful tips. Excellent; would highly recommend.
  • I was very impressed (and I was amazed that there was no mess whatsoever).
  • Very happy with service supplied.
  • Ralph was very professional. I would highly recommend him! A great service.
  • Very efficient and helpful. No mess, no fuss.
  • Very informative of use and fire safety would use this service again.
  • A very efficient and professional service.
  • We were very pleased with the service. We were given some very good advice and the room was left very clean. Recommended.
  • Excellent, efficient courteous service.
  • Very customer focus orientated.
  • Friendly, efficient, clean – thoroughly likeable person to deal with – thank-you.
  • Very pleasant, polite, good service.
  • Reliable and accommodating which seems to be very rare in this line of work (3 very bad experiences before in Cambridge area). We will definitely call back again next year.
  • Job well done. No mess. Very pleased.